FAQ

Q1: How long will it take to receive my order?

A: We need 1-3 working days for order processing and quality inspection. The standard delivery time is 5-15 working days. The specific arrival time depends on your delivery address and logistics efficiency.

Q2: How can I track my order logistics?

A: After your order is shipped, we will send a logistics tracking number to your reserved email. You can check the real-time transportation status through the official logistics platform with the tracking number.

Q3: Can I cancel or modify my order?

A: You can apply for order cancellation or information modification for free before the order is shipped. Once the order is shipped, modification and cancellation services are not supported. Please contact customer service for processing in time.

Q4: What should I do if the product is damaged or missing parts?

A: Please take photos of the damaged product, outer package and missing parts within 7 days after receiving the goods, and send them to our official email. We will verify the situation within 24 hours and provide free replacement, supplementary parts or refund solutions.

Q5: How long does the refund take to arrive?

A: After your returned product is inspected and approved, the refund will be processed within 7-10 working days. The specific arrival time is subject to the processing cycle of your payment platform.

Q6: Is there any after-sales warranty service for furniture products?

A: All Movahome furniture products enjoy official after-sales warranty service. For non-man-made quality problems within the warranty period, we provide free maintenance, replacement and other after-sales support.

Q7: How to apply for product return and exchange?

A: Please send your order number, product photos and return reasons to our official email. Our customer service team will review your application and provide formal return operation steps.