Return & Refund Policy

Movahome supports standardized return and refund services to protect your legitimate shopping rights. All return and refund procedures comply with international e-commerce service specifications.

1. Return Eligibility & Time Limit

Customers can apply for return or exchange within 30 calendar days after receiving the products. The returned products must be kept intact, unused, unwashed, with original packaging, labels and complete accessories, and no man-made damage, so as to support secondary sales.

2. Ineligible Returns

Products with man-made damage, used traces, missing accessories, damaged original packaging, customized products and special promotional discounted products without return marks are not eligible for free return and exchange.

3. Return Process

First, contact our customer service via official email to submit a return application, and provide order number, product photos and return reasons. After our review and approval, we will send you the return address and operation guidelines. Please send back the goods in accordance with the guidelines, and we will inspect the goods within 3 working days after receiving the returned products.

4. Refund Rules

After the returned products pass our inspection, we will process the full or partial refund within 7-10 working days. The refund will be returned to your original payment account. The logistics cost of return shall be borne by the customer unless the return is caused by product quality problems or our delivery errors.

5. Quality Problem Handling

If the products you receive have quality problems, damage, missing parts or wrong delivery, please contact us within 7 days after receipt. We provide free return, exchange or re-delivery services, and we will bear all the resulting logistics costs.