Service Policy

This service policy applies to all customers who purchase products through the official online store of Movahome, aiming to standardize service procedures and protect the legitimate rights and interests of all customers.

1. Pre-sales Service

We provide professional product consultation, size matching, style recommendation and purchase guidance services. Customers can consult product parameters, material details, installation methods and applicable scenarios via email and phone. We will provide accurate and detailed answers to help you make the best purchase decision.

2. Order Service

After you place an order successfully, we will confirm the order information within 1-2 working days and arrange product inspection and shipment strictly in accordance with the order sequence. We support order information modification and order cancellation before shipment, and will notify customers of the order progress in a timely manner.

3. After-sales Service

We provide professional after-sales support including product installation guidance, quality problem handling, return and exchange service, and after-sales consultation. For any product quality, damage or logistics problems, please contact our customer service team in time, and we will provide effective solutions as soon as possible.

4. Customer Commitment

Movahome always takes customer satisfaction as the core service standard. We insist on standardized service processes, transparent service rules and sincere service attitude to provide every customer with a reassuring and pleasant shopping experience.